As mobile phones become more popular for browsing, users are using their phones less and less while scrolling through social media. If you’re trying to communicate with your customers in a meaningful way it’s important to ensure that they do not just be aware of the messages that are coming from, but also receive them when. Texting allows companies such as yours to interact with customers seamlessly without worrying about spam or anything else simply chat on the Hangouts application, where there’s no time limit , so everyone can be connected all day long.
It is true that you have read the text right. It is possible to transform your current business line into a mobile-enabled phone. This allows customers and employees to be more effective in communicating. It also helps reduce employee using their devices to their advantage. Employees are able to easily forward calls or messages without worrying about accuracy.
What is Landline Texting and how does it work?
It is possible to text your customers with a business phone number. While it might seem like the only method of communication is via the phone or sending emails, there are other options for you to communicate with your company’s data. The business texting software allows communications through SMS (Short Message Service). These messages can be sent directly from your landline anytime of the day, provided they are connected to their area code.
Can customers text my landline?
While your customers aren’t allowed to contact your landline phone number but they can send messages directly to your phone number. It is possible to enable business texting software to permit this feature. It’s another method to convert more leads and increasing sales all while saving time in dealing with paperwork while sending out invoices or sales notes via email, instead of manually calling individuals in the town.
It’s because people prefer convenience that the amount of leads being sent via text is increasing. It is easy to get in touch to your company even when they’re in motion or for advice on a quick basis. Although it may appear small the fact that you have your contact details in this form allows the potential customers to look up what they are interested in. This will result in greater conversion rates for marketing campaigns targeting these customers.
Why would you want to make use of your business number for texting customers?
1. Creates a team email
The email address of your team or business number is similar to a chatroom where employees can converse. It is easy to see the conversations on the platform, therefore it is possible to send a customer an email saying “Your order is ready to pick up”, that individual’s interaction is recorded.
2. Tracks outgoing and inbound text messages
You can monitor both the message in text and voice of your conversation on a single line. You can make sure your employees treat customers with respect, and utilize corporate-approved messages to address any concerns. These conversations also create an audit log so there are no concerns or complaints further down the line.
When customers are looking for information on your products or services, text messages can be the perfect way to contact them. You can keep them updated on the latest happenings in real-time , and also observe how many people are asking questions specifically so that it will help create a better marketing plan for the future.
For more information, click concierge business texting service